Government agencies and public sector organizations routinely send out massive amounts of correspondence containing sensitive information. Historically this type of personal communication has been sent via postal mail, as privacy laws and regulatory requirements around protecting personal data have backed these organizations into what is perceived as the least risky method of delivery. However, snail mail is expensive, time consuming, and eco-unfriendly – and with government secure document delivery tools, agencies and public sector organizations can safely send private correspondence via email.
The best secure email solutions for government feature email encryption software capabilities that fully protect confidential attachments by segregating the attachment from the body of the email. With secure email login credentials, the receiver can then access the file with assurance and confidence around secure file sharing with government agencies.
However, government agencies shy away from secure document delivery solutions for a number of reasons. First, snail mail – while costly and inefficient – is entrenched as the de facto safest method to disperse confidential information. Second, implementing email encryption capabilities on a massive scale feels daunting, risky and complicated. And third, the public has not yet demanded it en masse.
When you consider the sheer volume of time, money and ecological resources associated with snail mail, it’s unconscionable to perpetuate the waste – particularly when there are clear alternatives that cut costs and excess so significantly without compromising personal data security.
In addition to mitigating financial and ecological waste, government agencies can deliver superior service by providing quick, easy and safe access to personal documents to the general public. Instead of standing in line, filling out reams of paperwork, and waiting 8-10 business days to receive a paper copy via snail mail, secure document delivery capabilities empower government agencies to deliver documents via email within minutes or even seconds.
While privacy protection is of paramount importance to government agencies – both from a legal and ethical standpoint – it’s critically important to embrace emerging technological capabilities that improve efficiencies and service levels without compromising security around personal information. By implementing a secure document delivery solution, government agencies can safely transmit documents via email to the public, offering superior service at an infinitesimal fraction of the cost.
While the public has disdained “government waste and excess” in the abstract forever, it has traditionally focused on the flagrant abuses – the perks, the abuses, and the inappropriate personal gain. However, the waste of time, money and ecological resources associated with “standard operating procedure” goes largely unnoticed simply because the public has come to expect bureaucratic barriers and inefficient processes from government agencies.
The taxpayers – AKA the public – deserve the advantages achieved by better service delivered at a lower cost. The time for agencies to innovate around government secure document delivery is now.